Our Complaints’ Handling Procedure has two stages:
- Stage One gives our organisation the opportunity to review and consider your complaint in full and we will try to resolve your complaint to your satisfaction. If you are not content with our responses, then you will have the opportunity of taking your complaint to Stage Two.
- Stage Two gives you as the Client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by the Royal Institution of Chartered Surveyors (RICS).
Please send written details of the complaint by post to:
Cowiesburn Asset management LLP
22 Walker Street
Edinburgh, EH3 7HR
Please provide a written explanation of your complaint in order to ensure clarity and full understanding of the issues about which you are complaining.
We will consider your complaint as quickly as possible and would expect to acknowledge receipt of your complaint within 5 working days.
If we are unable to agree on a resolution to your complaint, you have the opportunity to submit your complaint to an independent party as approved by the RICS Regulatory Board.
- If you are a member of the general public:
Ombudsman Services (Property)
PO Box 1021
Warrington, WA4 9FE
Tel. No. 0845 050 8181
- If you are a business:
RICS Dispute Resolution Service
Coventry, CV4 8JE
Tel. No. 020 733 43806