Cowiesburn - Commercial Property Managers

Complaints’ Handling Procedure

Our Complaints’ Handling Procedure has two stages:

Stage One

Please send written details of the complaint by post to:

Donald Simpson
Cowiesburn Asset management LLP
22 Walker Street
Edinburgh, EH3 7HR

Please provide a written explanation of your complaint in order to ensure clarity and full understanding of the issues about which you are complaining.

We will consider your complaint as quickly as possible and would expect to acknowledge receipt of your complaint within 5 working days.

Stage Two

If we are unable to agree on a resolution to your complaint, you have the opportunity to submit your complaint to an independent party as approved by the RICS Regulatory Board.

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Edinburgh
22 Walker Street
Edinburgh, EH3 7HR
0131 337 5134
info@cowiesburn.co.uk

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Newcastle
Clavering House
Clavering Place
Newcastle Upon Tyne
NE1 3NG
0845 868 3348
info@cowiesburn.co.uk

Cowiesburn Asset Management LLP is a limited liability partnership registered in Scotland.

Regulated by RICS.